Ordering repeat prescriptions
Do you want to proceed straight away to ordering? Click to order online Please note, this link allows patients from ALL our sites to order prescriptions, please ignore the address that appears in the top left corner, we are currently unable to change this.
When you click to order online, you will see the window as illustrated below. Please choose the “I have an admin query “ option to order a prescription.
Please order only the items that you will need for the next 28 days.
For more detailed advice on prescriptions, please visit our information about prescriptions page
The easiest ways to order repeat prescriptions are:
- Online via our website: order online
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: Patient Access
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- bring your request to the surgery
- post your request to the surgery, if you enclose a stamped, addressed envelope, we will post the prescription back to you
We do not take repeat prescription requests over the phone or email.
We are able to send your repeat prescription direct to a pharmacy of your choice.
Medications Support Team
Please note that we have a dedicated team of staff lead by Pharmacy Technicians that processes all prescription requests coming into the surgery. This team is called the Medications Support Team (MST) and is based at our Parsons Heath site. The MST staff are all highly trained and experienced in their roles which we hope makes the whole process faster, safer and more efficient. If you contact the surgery with a query about your prescription, your query may well be dealt with by a member of the MST.
Repeat dispensing
In appropriate cases, patients can be placed on ‘repeat dispensing’ which reduces the number of times you have to visit/request your medication from the surgery, you can also collect your medication straight from your preferred pharmacy.
If you are interested in this service please speak to reception. It is however, not suitable for everyone, this may depend on the medication you are prescribed or the follow up tests you require.
Collecting your prescription
You can usually collect your prescription 2 working days after you have ordered it.
You are able to nominate the place you choose to get your medication or appliance from so that they can receive your prescriptions electronically. This could save you a trip to your GP practice just to collect a prescription form, particularly if you have regular prescriptions.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- use the Accurx service
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges.
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.